ENA Sectors 2024-06-12 16:57:58 <p><span style="font-size:14px"><strong>Bengaluru, Jun 12 (KNN)</strong> Velocity, India's leading cash flow-based financing platform, has introduced an artificial intelligence solution called Vani AI, designed to transform customer interactions within the financial services industry.</span></p> <p><span style="font-size:14px">Developed in-house by the Bengaluru-based fintech company, Vani AI leverages advanced voice synthesis, speech recognition, and natural language processing capabilities to deliver human-like, interactive customer experiences.</span></p> <p><span style="font-size:14px">Unlike traditional robotic interactive voice response (IVR) systems that offer one-way information flow, Vani AI utilises cutting-edge AI technology to understand various languages, dialects, and customer responses.</span></p> <p><span style="font-size:14px">This innovative solution aims to redefine the way financial institutions communicate with their customers, fostering more natural and engaging interactions.</span></p> <p><span style="font-size:14px">Remarkably, Vani AI is equipped with industry-specific knowledge, intelligence, and contextual awareness, enabling it to answer complex queries and provide subjective responses tailored to individual customer needs.</span></p> <p><span style="font-size:14px">One of its standout features is the ability to utilise customer data and organisational context to personalise its responses, continually enhancing its performance and efficiency with every interaction.</span></p> <p><span style="font-size:14px">Saurav Swaroop, Co-Founder and Chief Technology Officer of Velocity, expressed enthusiasm for the new offering, stating, By leveraging AI internally, we have automated numerous processes and achieved outstanding results.</span></p> <p><span style="font-size:14px">This success inspired us to develop Vani AI as a solution for the broader financial services sector. With Vani AI, financial institutions can customise AI agents to make automated, intelligent, and human-like calls across various financial service use cases. </span></p> <p><span style="font-size:14px">As the financial services industry continues to evolve, solutions like Vani AI are poised to play a pivotal role in enhancing customer experiences, streamlining operations, and driving innovation within the sector.</span></p> <p><span style="font-size:14px"><em><strong>(KNN Bureau)</strong></em></span></p> 38183 https://knnindia.co.in/news/newsdetails/sectors/velocity-unveils-vani-ai-a-pioneering-voice-ai-solution-for-financial-services 2024-06-12 16:57:58 knnindia.co.in