New Delhi, Jun 5 (KNN) An online complaint resolution system relating to EDI issues has been established where users can file online complaints, said Directorate General of Foreign Trade (DGFT).

Electronic data interchange (EDI) is an electronic communication system that provides standards for exchanging data via any electronic means. 

“User can go to ‘icon’ “EDI complaint resolution” and feed following data in the system to get the issues addressed.  A key number for each complaint will be generated which can be followed up by the users and DGFT officials for early resolution of issues,” DGFT said in a notification.

If the issue is not resolved in 5 working days, then an email may also be sent.

DGFT has asked the stakeholders to use the facility of online complaint resolution system relating to EDI issues with effect from June 4, 2014. (KNN/SD)