New Delhi, Feb 15 (KNN) Micro, Small and Medium Enterprises (MSME) grievance redressal portal, Champions which stands for Creation and Harmonious Application of Modern Processes for Increasing the Output and National Strength has resolved 26,693 complaints as of January 31, 2021, said MSME Minister Nitin Gadkari.

The platform was launched in May 2020, as a grievance registration and management system for MSME issues pertaining to finance, raw materials, labour, regulatory permissions, etc., particularly due to the COVID impact.

“This covers many aspects of e-governance including grievance redressal and handholding of MSMEs. Through the portal, total 26,693 grievances have been redressed upto 31.01.2021,” Gadkari said in a written reply to a question in the Rajya Sabha recently.

The Champions portal was formally launched by PM Narendra Modi on June 1. The objective of the portal is to assist MSMEs in India to march them into the big league as national and global champions.

While taking over the charge on April 30, 2020, AK Sharma, secretary, MSME, Government of India, indicated that an ICT-based system would be set up to help the MSMEs in the present crisis and also to handhold them to become national and international champions. Accordingly, a comprehensive system known as CHAMPIONS was launched on May 9, 2020.

It is a tech-packed control room-cum-MIS. In addition to ICT tools, including telephone, internet and video conference, the system is enabled by Artificial Intelligence, Data Analytics and Machine Learning. It is also fully integrated in real time basis with Government of India’s main grievances portal CPGRAMS and MSME Ministry’s own other web-based mechanisms.