Mumbai, Aug 29 (KNN) Bank of Baroda, the state-run lender, has debited the current and savings account of its customers with NEFT and RTGS transaction charges due to technical glitches after the process of upgrading the bank’s core banking software.

“Approximately 8300 accounts were also impacted on August 19, 2017 on account of erroneous debit of service charges that were not due from the customers,” the bank said in a statement on its website dated August 22.

“These charges have since been reversed and impacted customers have been duly informed via SMS on August 20, 2017.”

The bank is migrating its core banking technology platform to the latest Finacle version 10.x that is aimed to provide enhancement in services to its customers.

“Considering the massive scale and magnitude of the upgradation, there have been some glitches in the NEFT/ RTGS and Outward clearing related transactions, which have been addressed by our team on a war footing basis around the clock and have largely been fixed ever since,” the statement said.

“Intermittently, there have been challenges such as the speed of the systems, which we are currently addressing; we expect this process to be completed during the course of this week,” said the bank.