DGFT operationalisation ‘COVID-19 Helpdesk' for Int'l trade related issues

New Delhi, Apr 26 (KNN) In view of the surge of COVID-19 cases, Directorate General of Foreign Trade (DGFT) has operationalised a COVID-19 help desk to monitor the status of exports and imports, and difficulties being faced by trade stakeholders.

"This 'COVID-19 Helpdesk' would look into issues relating to Department of Commerce/DGFT, import and export licensing issues, customs clearance delays and complexities arising thereon, import/export documentation issues, banking matters, etc.,", the Ministry of Commerce and Industry said on Monday.

The helpdesk will also collect and collate trade-related issues concerning other ministries, departments, agencies of central government and state governments and will coordinate to seek their support and provide possible resolution(s).

"All stakeholders, particularly the exporters and importers, may submit information on the DGFT website and submit information relating to their issues," it added.

The status of resolutions and feedback may be tracked using the status tracker under the DGFT Helpdesk Services. Email and SMS would also be sent as and when the status of these tickets is updated.