Govt to set up contact centres to assist domestic and international tourists
Updated: Dec 11, 2013 01:36:45pm
New Delhi, Dec 11 (KNN) In an effort to provide information services to incoming tourists, pre and post arrival, as also to domestic tourists, the Ministry of Tourism has planned to set up tourist information lines and contact centres.
“This service will primarily serve those who know very little about India or about travel within India, and those who do not understand Indian systems (including private sector systems) and/ or Indian languages, often not even English,” said an official notice.
The Information Line/ Contact Centre, as proposed by the Ministry would provide inbound services in Hindi and ten International languages besides English, namely Arabic, French, German, Italian, Japanese, Korean, Chinese (simplified: spoken in mainland China but also understood in Hong Kong, Taiwan and Macau), Portuguese, Russian and Spanish.
Further, it should handle inbound calls primarily from foreign tourists on a toll free number. At least 50 per cent of the executives manning the languages call centre should be native speakers of those languages.
In this regard, the Ministry has proposed to engage competent, qualified and experienced partners to setup contact centre services/ Tourist info line. It intends to outsource back offices for redressal and guidance services requirement.
The Contact Centre / related service providers are required to provide professional, objective, and impartial service and at all times hold the Ministry’s interests paramount, without any consideration for future work, and strictly avoid conflicts with other assignments or their own corporate interests. (KNN/ES)
“This service will primarily serve those who know very little about India or about travel within India, and those who do not understand Indian systems (including private sector systems) and/ or Indian languages, often not even English,” said an official notice.
The Information Line/ Contact Centre, as proposed by the Ministry would provide inbound services in Hindi and ten International languages besides English, namely Arabic, French, German, Italian, Japanese, Korean, Chinese (simplified: spoken in mainland China but also understood in Hong Kong, Taiwan and Macau), Portuguese, Russian and Spanish.
Further, it should handle inbound calls primarily from foreign tourists on a toll free number. At least 50 per cent of the executives manning the languages call centre should be native speakers of those languages.
In this regard, the Ministry has proposed to engage competent, qualified and experienced partners to setup contact centre services/ Tourist info line. It intends to outsource back offices for redressal and guidance services requirement.
The Contact Centre / related service providers are required to provide professional, objective, and impartial service and at all times hold the Ministry’s interests paramount, without any consideration for future work, and strictly avoid conflicts with other assignments or their own corporate interests. (KNN/ES)
Loading...
