IT-enabled post offices to help penetrate financial services throughout India
Updated: May 29, 2013 03:41:49pm
New Delhi, India, May 29 (KNN) Post offices in future will not look and work like rickety government offices filled with loads of files, registers and loose papers. Instead they will
function like smart bank branches enabled by an information technology project worth Rs 1,100 crore.
The six-year project being implemented by TCS will modernise and provide end-to-end solutions that will include systems for supporting mail, finance and accounts, HR, customer interaction management solutions for all channels including rural areas.
It may sound unbelievable but after completion of the project, the India Post will also run round-the-clock service desk with the help of 24X7 call centre and the IT solutions will be fully secured with modern IT tools such as Enterprise Management System (EMS).
The project will take modern tools of financial services delivery right up to the last mile and reach every nook and corner of the country where post offices are available.
“India Post has a vision of being a technology-enabled self-reliant market leader and is looking to move from a government service provider to a customer enabled world class service provider where the customer will be the focus of multi-furious service delivery platforms.
We are looking to improve customer service in terms of service quality, speed and reliability of delivery, and improving operational efficiency and look forward to our partner, TCS,
bringing leading and best Industry practices,” Secretary in the Department of Posts P Gopinath, Secretary said in a statement here today.
Vice President & Global Head, Government Industry Solutions Unit, TCS, Tanmoy Chakrabarty said, “The CSI project is about service delivery transformation through a technology-led, service oriented approach to offer world class delivery of postal services to Indian citizens.”
Increased urbanisation, demand for financial services, increased funding by the government for the weaker sections and the rural sector have opened up new opportunities for India Post which, in turn has necessitated development of new processes and supporting technology.
India Post is also faced with the twin challenges of increasing competition and continuing advances in communication technology, especially in mobile telephony and the Internet. (KNN)
function like smart bank branches enabled by an information technology project worth Rs 1,100 crore.
The six-year project being implemented by TCS will modernise and provide end-to-end solutions that will include systems for supporting mail, finance and accounts, HR, customer interaction management solutions for all channels including rural areas.
It may sound unbelievable but after completion of the project, the India Post will also run round-the-clock service desk with the help of 24X7 call centre and the IT solutions will be fully secured with modern IT tools such as Enterprise Management System (EMS).
The project will take modern tools of financial services delivery right up to the last mile and reach every nook and corner of the country where post offices are available.
“India Post has a vision of being a technology-enabled self-reliant market leader and is looking to move from a government service provider to a customer enabled world class service provider where the customer will be the focus of multi-furious service delivery platforms.
We are looking to improve customer service in terms of service quality, speed and reliability of delivery, and improving operational efficiency and look forward to our partner, TCS,
bringing leading and best Industry practices,” Secretary in the Department of Posts P Gopinath, Secretary said in a statement here today.
Vice President & Global Head, Government Industry Solutions Unit, TCS, Tanmoy Chakrabarty said, “The CSI project is about service delivery transformation through a technology-led, service oriented approach to offer world class delivery of postal services to Indian citizens.”
Increased urbanisation, demand for financial services, increased funding by the government for the weaker sections and the rural sector have opened up new opportunities for India Post which, in turn has necessitated development of new processes and supporting technology.
India Post is also faced with the twin challenges of increasing competition and continuing advances in communication technology, especially in mobile telephony and the Internet. (KNN)
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