New Delhi, Nov 10 (KNN) The Department of Consumer Affairs in a letter addressed to industry and retail associations and manufacturers of white goods have urged them revise the warranty or guarantee policy to reflect its commencement from the date of installation rather than the date of purchase.

In the letter, Rohit Kumar Singh, Secretary, Department of Consumer Affairs has strongly advised manufacturers of white goods such as refrigerators, air conditioners, washing machines etc. revise the warranty or guarantee policy in the sale of white goods to consumers.

White goods typically involve installation by trained technicians, and until they are correctly installed on the premises, consumers are unable to use such goods, an official statement said.

It is observed that this practice leads to a reduction in the total warranty period which a consumer would have normally enjoyed from the time he could use the product after its installation. This issue is further accentuated in case of purchases made through e-commerce where an additional time is involved in the delivery of the product.

Initiating the warranty or guarantee period when consumers are unable to use the product constitutes an unfair trade practice under the Consumer Protection Act, 2019 and a contract imposing such terms which causes significant change in the rights of consumer is an unfair contract under the Act.

The letter highlights the importance of strengthening the trust between businesses and consumers, emphasized by the Prime Minister Narendra Modi at the Business 20 (B20) Summit India 2023 held in New Delhi.

During the Summit, PM called on businesses to shift their focus to ‘consumer care’, which will enable automatic resolution of many issues related to consumer rights. He emphasized that a profitable market can be sustained when there is a balance in the interests of producers and consumers

As the festive season begins, there will be a concomitant increase in consumer footfalls in the market, which means a bustling period for businesses. In such a period, it is important to ensure that the message of consumer care envisaged by the PM.

(KNN Bureau)