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No proposal to set up National Consumer Safety Authority or have separate legislation for e-commerce platforms

Updated: Feb 07, 2017 11:21:24am
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No proposal to set up National Consumer Safety Authority or have separate legislation for e-commerce platforms

New Delhi, Feb 7 (KNN) There is no proposal for setting up of National Consumer Safety Authority, said Ministry of Consumer Affairs, Food & Public Distribution adding that the Consumer Protection Bill, 2015, seeks to provide for establishment of a Central Consumer Protection Authority.

C.R. Chaudhary, the Minister of State for Consumer Affairs, Food & Public Distribution, in a written reply to a question in Lok Sabha, said today that the Consumer Protection Bill, 2015, already introduced in Parliament, seeks to provide for establishment of a Central Consumer Protection Authority to look into, inter alia,   unfair trade practices.

The Minister informed that as many as 2494 Complaints have been registered against e-Commerce companies during last three years including that against Flipkart.com; e BAY; Snapdeal.com ; Amazon.in; Paytm.com and more.

He said the received complaints were dealt with as per consumer grievance redressal procedure.

The Consumer Protection Act, 1986 has been enacted to better protect the interests of the consumers. The provisions of the Consumer Protection Act, 1986, covers all goods and services and all modes of transaction including e-commerce. A consumer  can file a complaint relating to e-commerce transactions in the appropriate Consumer Forum established under the provisions of the Consumer Protection Act. 

The Minister also said that there is no proposal to bring in a separate legislation for e-commerce platforms.

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