New Delhi, Aug 7 (KNN)  The government has set up an internet based Centralised Public Grievance Redress and Monitoring System (CPGRAMS) to facilitate citizens to lodge their grievances from anywhere, anytime for redressal.

This was stated by Minister of State for Personnel, Public Grievances and Pensions, Jitendra Singh in the Rajya Sabha today.

“The System enables Ministries/Departments to take appropriate action and upload the action taken report on the System. The grievances received manually/by post are digitized and uploaded on the System. The citizens can view online the status of action taken on their grievances. The System has provisions for generating various reports for monitoring of the grievances,” Singh said.

Further, CPGRAMS has a feedback mechanism for rating of the satisfaction level, by the complainant, after redressal.  (KNN/ES)