New Delhi, Jul 30 (KNN)  Telecom Regulator TRAI is coming out with draft amendments with a view to protecting consumers' interests. 

The revised amendment would address the complaints of consumers by telecom service providers for making the complaint redressal more effective, according to Telecom Regulatory Authority of India (TRAI).

TRAI had received a number of representations from consumer organisations regarding the need for further improving the existing complaint redressal mechanism.  

“The key concerns of the customers were lack of awareness of the appellate authority and the procedure of appeal.  Also there were concerns about accessibility of the complaint centers,” said an official release.

Accordingly TRAI has released draft regulations for consultation of the stakeholders.

Apart from communicating details of the action taken on the complaint to the consumer, the procedure for moving the appellate authority is also communicated to the consumer.

"Upon disposal of the appeal by the appellate authority, the details to be communicated to the appellant through SMS or e-mail or post," the TRAI release said.  (KNN/SD)
 
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