Two new facilities for ESIC beneficiaries launched

New Delhi, Aug 24 (KNN) In order to empower Insured Persons and their beneficiaries and create awareness among other Stakeholders, ESIC has come up with two new user friendly initiatives.

The initiatives include the facility of ‘IVR (Interactive Voice Response)/Help Desk' for ESIC Toll Free No. - 1800 - 11 - 2526 and production of seven Audio-Visual clips on ESI Benefits, according to a press release by Ministry of Labour & Employment.

Apart from on the spot redressal of callers' queries, this facility also receives the complaints / grievances simultaneously. Complaints requiring longer period are given unique ticket number and forwarded to PG Portal of ESIC for early redressal. 

The callers are satisfied and happy to experience interactive response from 'Help Desk' for the first time. On an average, more than 1000 calls are received daily and are attended to the utmost satisfaction of the callers, the release added.

Union Minister of State for Labour & Employment Santosh Kumar Gangwar has expressed hope that the launch of user friendly initiatives by ESIC will certainly empower the work force of the country.