Delhi has maximum callers on the National Consumer Helpline
Updated: Dec 12, 2013 03:48:23pm
New Delhi, Dec 12 (KNN) The number of customers lodging complaints at the National Consumer Helpline (NCH) for redressal of grievances has increased substantially in November, particularly in the national capital region.
According to an official data, NCH received calls 6604 during November, 2013 for redressal of grievances.
While, in addition to the telephonic calls, 2096 complaints were also received through online complaint system on NCH website.
The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, West Bengal, Gujarat, Bihar, Madhya Pradesh and Punjab.
The ‘Product’ sector recorded maximum complaints at 25.76 per cent. It was followed by ‘Telecom’, ‘E-Commerce’, ‘Weights & Measures’, Non-Banking Financial Companies and PDS System’, ‘Banking’ and ‘Education’.
As per responses to complaints/feedback received from 1294 callers, 1227 complaints were resolved under convergence by various companies.
NCH is a project of the Union Ministry of Consumer Affairs, operating from the University of Delhi. The project recognizes the need of consumers for a Telephone Helpline to deal with a multitude of problems arising in their day-to-day dealings with business and service providers.
A consumer can call to seek information, advice or guidance for his queries, complaints and guidance. (KNN/SD)
According to an official data, NCH received calls 6604 during November, 2013 for redressal of grievances.
While, in addition to the telephonic calls, 2096 complaints were also received through online complaint system on NCH website.
The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, West Bengal, Gujarat, Bihar, Madhya Pradesh and Punjab.
The ‘Product’ sector recorded maximum complaints at 25.76 per cent. It was followed by ‘Telecom’, ‘E-Commerce’, ‘Weights & Measures’, Non-Banking Financial Companies and PDS System’, ‘Banking’ and ‘Education’.
As per responses to complaints/feedback received from 1294 callers, 1227 complaints were resolved under convergence by various companies.
NCH is a project of the Union Ministry of Consumer Affairs, operating from the University of Delhi. The project recognizes the need of consumers for a Telephone Helpline to deal with a multitude of problems arising in their day-to-day dealings with business and service providers.
A consumer can call to seek information, advice or guidance for his queries, complaints and guidance. (KNN/SD)
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