Kerala launches WhatsApp based grievance redressal mechanism for industries

Thiruvananthapuram, Jan 6 (KNN) The industries department of the Kerala government has launched a facility for entrepreneurs to submit their complaints or seek redressals using the WhatsApp platform.

Under this facility, The complaint message will be attended to in 10 minutes and the complainee will be contacted through the districts concerned.

It is expected that complaints thus received will be settled within seven days. This is a temporary set-up until the statutory grievance settlement mechanism comes into effect, said Industries Minister P. Rajeeve on Thursday.

The facility was launched last week and has been reviewed. The mechanism will have its district-level and State-level operations.

The Kerala industries department has continued providing support to existing industrial units in the state. The Margin Money Grant for nano units has been availed of by 56 entrepreneurs who have received Rs 1.59 crore during the current financial year. Of this, 42 are women entrepreneurs, according to department sources.

Under the Prime Minister’s Employment Generation Programme, 88 units have received subsidy support to the tune of Rs 2.44 crore in the district.

The entrepreneurs’ support programme, one of the popular support programmes for entrepreneurs being implemented by the directors of commerce and industries, has seen 84 units availing of the facility with a total of Rs 6.95 crore being disbursed during the period 2022-23.  (KNN Bureau)