Customers in 6 cities account for 60% of bank complaints
Updated: Aug 03, 2013 04:38:36pm
New Delhi, Aug 3 (KNN) Banks across six cities in India such as Bhopal, Chennai, Hyderabad, Kanpur, Mumbai and New Delhi have accounted for more than 60 per cent of the total complaints received in 2011- 12.
The first four major complaint recipient offices of banking ombudsmen (OBO) are Kanpur, New Delhi, Mumbai and Chennai. While Kanpur with 9,633 has received the maximum number of complaints, OBOs at New Delhi, Mumbai and Chennai have received 9,180, 7,905 and 6, 614 complaints respectively out of the total 72, 889 complaints registered during the year.
The total number of complaints received by banks increased only by 2 per cent in the year 2011-12 as compared to 71,274 during the previous year, as per an analysis by KNN of the complaints made to the Banking Ombudsman between 2009-10 and 2011-12.
Though OBOs at Bhubaneswar, Guwahati, Patna and Thiruvananthapuram continued to have a low volume of complaints, they have recorded a substantial increase in receipt of complaints over the previous year, with Bhubaneswar leading the pack.
The OBO at Bhubaneswar with 1,826 complaints has recorded a 62 per cent rise in the number of complaints received in 2011-12 compared to the previous year.
Meanwhile, the metropolitan areas with 39 per cent of the complaints received, accounted for the major share of complaints received, followed by urban area with 34 per cent, semi-urban area with 16 per cent and rural area with 11 per cent.
The heartening fact is that there was a five per cent year-on-year increase in number of complaints received from the rural population followed by semi-urban population at 11 per cent and urban population at 16 per cent. On the other hand, metropolitan population group recorded a year-on-year decline of 10 per cent.
This data shows the impact of awareness initiatives launched by Reserve Bank of India as also the fact that banks on their part have taken steps to improve their grievance redressal systems and procedures especially at metro locations.
Meanwhile, the 15 OBOs handle the complaints on deficiency of banking services received from the bank customers within their jurisdiction. (KNN/GUNJ)
The first four major complaint recipient offices of banking ombudsmen (OBO) are Kanpur, New Delhi, Mumbai and Chennai. While Kanpur with 9,633 has received the maximum number of complaints, OBOs at New Delhi, Mumbai and Chennai have received 9,180, 7,905 and 6, 614 complaints respectively out of the total 72, 889 complaints registered during the year.
The total number of complaints received by banks increased only by 2 per cent in the year 2011-12 as compared to 71,274 during the previous year, as per an analysis by KNN of the complaints made to the Banking Ombudsman between 2009-10 and 2011-12.
Though OBOs at Bhubaneswar, Guwahati, Patna and Thiruvananthapuram continued to have a low volume of complaints, they have recorded a substantial increase in receipt of complaints over the previous year, with Bhubaneswar leading the pack.
The OBO at Bhubaneswar with 1,826 complaints has recorded a 62 per cent rise in the number of complaints received in 2011-12 compared to the previous year.
Meanwhile, the metropolitan areas with 39 per cent of the complaints received, accounted for the major share of complaints received, followed by urban area with 34 per cent, semi-urban area with 16 per cent and rural area with 11 per cent.
The heartening fact is that there was a five per cent year-on-year increase in number of complaints received from the rural population followed by semi-urban population at 11 per cent and urban population at 16 per cent. On the other hand, metropolitan population group recorded a year-on-year decline of 10 per cent.
This data shows the impact of awareness initiatives launched by Reserve Bank of India as also the fact that banks on their part have taken steps to improve their grievance redressal systems and procedures especially at metro locations.
Meanwhile, the 15 OBOs handle the complaints on deficiency of banking services received from the bank customers within their jurisdiction. (KNN/GUNJ)
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