Govt to launch consumer helplines in all states
Updated: Dec 26, 2014 04:08:34pm
New Delhi, Dec 26 (KNN) Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution will launch helpline for consumers in all states to function as a one stop centre providing a spectrum of services to consumers.
“So far, thirty states availed the funds from consumer welfare fund to establish helplines according to the scheme,” said a release from the ministry.
In line with best practices in developed countries, the Consumer Affairs Department has launched a scheme on National Consumer Helpline and subsequently the State Consumer Helplines.
Recently, the department has proposed for setting up and running Consumer Care Centers (Grahak Suvidha Kendra) at different locations such as, Lucknow, Chandigarh, Bangalore, Chennai, Hyderabad, Jaipur, Ahmedabad, Pune, Bhubaneswar, Patna, Calcutta, Guwahati, Shillong, Raipur, Bhopal and the national capital New Delhi.
These CCCs will provide counselling consumers in redressal of their grievances and assist the Consumers in registering their complaints in the appropriate consumer fora. They will also be authorized to take up complaints with private companies, manufacturers and service providers on behalf of the Government of India.
A national resource centre knowledge resource management portal for state helplines under the Center for Consumer Studies is functioning at the Indian Institute of Public Administration (IIPA) to act as a nodal agency to integrate state helplines, coordinate its activities, conduct training for their counsellors and to host a central IT system providing a common knowledge base with frequently occurring problems and solutions.
“The National Consumer Helpline also functions from IIPA under the Center for Consumer Studies. Efforts are on to bring Consumer grievance and helpline mechanism under one common IT platform with a single toll free number across the country,” it said.
The ministry has also drawn several other plans and programmes for empowerment of consumers and there welfare. Initiative has been taken on mainstreaming consumer advocacy in the policy decisions of other seven sectors including housing, health, transport, financial services, food and agriculture by constituting an inter-ministerial group.
The group had discussions held on integrating quality standards, enforcing mandatory quality standards on potable water, street food and garbage disposal so as to bring it in alliance with “Make in India “ and Swachh Bharat “ concepts. (KNN/ST)
“So far, thirty states availed the funds from consumer welfare fund to establish helplines according to the scheme,” said a release from the ministry.
In line with best practices in developed countries, the Consumer Affairs Department has launched a scheme on National Consumer Helpline and subsequently the State Consumer Helplines.
Recently, the department has proposed for setting up and running Consumer Care Centers (Grahak Suvidha Kendra) at different locations such as, Lucknow, Chandigarh, Bangalore, Chennai, Hyderabad, Jaipur, Ahmedabad, Pune, Bhubaneswar, Patna, Calcutta, Guwahati, Shillong, Raipur, Bhopal and the national capital New Delhi.
These CCCs will provide counselling consumers in redressal of their grievances and assist the Consumers in registering their complaints in the appropriate consumer fora. They will also be authorized to take up complaints with private companies, manufacturers and service providers on behalf of the Government of India.
A national resource centre knowledge resource management portal for state helplines under the Center for Consumer Studies is functioning at the Indian Institute of Public Administration (IIPA) to act as a nodal agency to integrate state helplines, coordinate its activities, conduct training for their counsellors and to host a central IT system providing a common knowledge base with frequently occurring problems and solutions.
“The National Consumer Helpline also functions from IIPA under the Center for Consumer Studies. Efforts are on to bring Consumer grievance and helpline mechanism under one common IT platform with a single toll free number across the country,” it said.
The ministry has also drawn several other plans and programmes for empowerment of consumers and there welfare. Initiative has been taken on mainstreaming consumer advocacy in the policy decisions of other seven sectors including housing, health, transport, financial services, food and agriculture by constituting an inter-ministerial group.
The group had discussions held on integrating quality standards, enforcing mandatory quality standards on potable water, street food and garbage disposal so as to bring it in alliance with “Make in India “ and Swachh Bharat “ concepts. (KNN/ST)
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